Client Success Manager

MouseTrap.co is a leader in the digital marketing industry, dedicated to driving success for brands through innovative strategies and cutting-edge technology. Our commitment to excellence and proactive approach sets us apart, ensuring our clients achieve their marketing objectives. As a fully remote company, we foster an environment of flexibility, inclusivity, and innovation, empowering our team to contribute from any location worldwide.

Tech Stack:

‍Our Client Success team utilizes a comprehensive suite of tools to manage client relationships and track project progress effectively. We are committed to leveraging technology to enhance our client relationships and deliver measurable results.

Your Role:

‍As a Client Success Manager at MouseTrap.co, your primary goal will be to ensure the ongoing satisfaction and success of our clients, focusing on retention and identifying opportunities for upselling our back-end products. You will serve as the main point of contact for a portfolio of clients, guiding them through their digital marketing journey with MouseTrap.co. By understanding their business goals, you will tailor strategies to maximize their success, foster long-term relationships, and drive revenue growth through strategic upsells.

Your Team:

‍You will be part of a dynamic Client Success team that is passionate about delivering exceptional service and building lasting client relationships. Our team collaborates closely with marketing, sales, and product development teams to ensure a cohesive and strategic approach to client success. Despite being a remote team, we maintain a strong sense of unity and support through regular meetings, shared goals, and a commitment to professional growth.

Requirements:

• Who are you?
• Proven experience in a client success, account management, or similar role, with a focus on retention and upselling.
• Strong understanding of digital marketing services and products, with the ability to identify opportunities for client growth and upselling.
• Excellent communication and relationship-building skills, capable of fostering trust and long-term partnerships with clients.
• Analytical mindset, with the ability to interpret data and metrics to drive strategic decisions and improve client outcomes.
• A proactive and strategic thinker, committed to identifying and executing opportunities for client success and revenue growth.

Benefits:

• A culture of trust, autonomy, and excellence, supporting your professional growth and success.
• Remote work flexibility, allowing you to work from anywhere and foster a healthy work-life balance.
• Access to cutting-edge tools and technologies to enhance client management and success strategies.
• Competitive compensation package, including performance-based incentives for retention and upselling achievements.
• Opportunities for professional development, with resources and training to stay ahead in the digital marketing field.
• Company-wide outings and team-building events that strengthen our remote work community and culture.

If you're passionate about driving client success and growth, and you thrive in a dynamic, results-oriented environment, apply now to join MouseTrap.co as a Client Success Manager. Be part of a team that values innovation, client satisfaction, and strategic growth.

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