Customer Support Representative

MouseTrap.co is at the forefront of digital marketing innovation, creating impactful strategies that connect brands with their audience. Our commitment to excellence and adoption of cutting-edge technology sets us apart as industry leaders. Operating entirely remotely, we champion a culture of flexibility, inclusivity, and innovation, enabling our team to contribute from anywhere across the globe.

Tech Stack:

‍Our customer support team utilizes a variety of technologies to provide exceptional service, including CRM software like Zendesk and Salesforce, communication platforms such as Slack and Zoom, and project management tools like Asana and Trello. We're committed to staying ahead of the curve with the tools and technologies that enable us to deliver responsive, informative, and empathetic support to our clients and users.

Your Role:

‍As a Customer Support Representative at MouseTrap.co, you'll be the voice of our company, offering first-line support to our clients and users. Your responsibilities will include responding to customer inquiries via email, chat, and phone; troubleshooting common issues; and providing detailed product and service information. You'll play a crucial role in enhancing user satisfaction, contributing to customer loyalty and retention, and gathering feedback to inform improvements in our products and services.

Your Team:

‍You'll join a dedicated and supportive customer support team that values clear communication, teamwork, and a positive attitude toward challenges. Despite working remotely, our team maintains a strong sense of cohesion and camaraderie through regular virtual meetings, collaborative problem-solving sessions, and a shared commitment to excellence in service.

Requirements:

• Who are you?
• Previous experience in a customer support role, with a proven track record of resolving customer issues effectively.
• Excellent communication skills, both written and verbal, with the ability to explain complex issues in simple terms.
• A patient and empathetic approach to customer service, with a commitment to providing the best possible experience for users.
• Familiarity with CRM software, communication platforms, and project management tools.
• Ability to work independently, manage multiple priorities, and adapt to a fast-paced environment.

Benefits:

• Work within a culture that values trust, autonomy, and a commitment to customer satisfaction.
• Enjoy the flexibility of remote work, allowing you to create a work-life balance that suits you.
• Access to the latest tools and technology to support your work and enhance customer interactions.
• Competitive compensation package, including flexible working hours, generous holiday allowance, and opportunities for professional development.
• Be part of a company that values feedback and contributions from all team members, with regular opportunities for growth and learning.
• Company-wide outings and events that foster team spirit and a sense of community, even in a remote work setting.

Join MouseTrap.co and make a difference as a Customer Support Representative, where your skills and dedication will help shape the future of digital marketing services. Apply today to become part of our dynamic team!

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